Managed IT Support

CLOUD-FIRST IT HELPDESK SERVICES

Fixed Fee Managed IT Services

Our Managed IT services deliver a world class experience that is tailored to small businesses and their budgets. We provide the perfect mix of people, technology, and process.

We aim to WOW our customers with exceptional experiences and
unparalleled support. Our commitment to excellence sets us apart.

All at a predictable, flat rate fee!

Avg. Call Wait Time: 1 Minute

Experience virtually no delay with our industry-leading average call wait time of just one minute, ensuring your concerns are heard immediately.

Initial Response Time: 15 Minutes

Rapid response at your service: our team guarantees an initial response time of 15 minutes, keeping your business momentum uninterrupted.

Avg. Resolution Time: 1 Hour

Efficiency at its finest: we pride ourselves on an average resolution time of just one hour, quickly restoring normalcy to your operations.

EMPOWER YOUR BUSINESS: UNMATCHED FEATURES & BENEFITS

Optimize Your IT Infrastructure: Comprehensive Managed IT Services for Enhanced Business Performance

In today’s fast-paced digital world, your business requires robust support and innovative solutions to stay ahead. Our comprehensive suite of Managed IT Services is designed to cater to every aspect of your technological needs, ensuring seamless operations and enhanced productivity. Here’s a glimpse into how our features translate into tangible benefits for your business:

24/7/365 Monitoring

Unlimited Support

Productivity & Cloud

Security & Compliance

Disaster Recovery

Ready for Remote Work

User Training

IT Policies & Procedures

Vendor Management

Risk Assessment

Communication Systems

Hardware Procurement

MANAGED IT HELPDESK SERVICES FOR YOUR BUSINESS

Scalable Solutions: Tailored Managed IT for Small Business to Enterprises

Our Managed IT Services offer scalable, custom-fit solutions for businesses of all sizes, from startups needing robust IT foundations to large enterprises seeking advanced integration and efficiency. Whatever your size, we adapt to your unique needs, ensuring your technology drives your business forward.

Fixed-Fee Support: Efficient & Transparent IT Solutions

Experience the convenience of fixed-fee IT support with our highly-skilled engineers. Offering remote assistance with rapid response and resolution, our transparent pricing per employee ensures no hidden costs. Reach out via call, email, live chat, or text for immediate action.

Email and Collaboration: Seamless & Secure Communication

Enhance your team’s productivity with Microsoft Office 365, included in all our packages. Enjoy secure, seamless access to your email and data across devices, whether corporate-owned or BYOD, ensuring business continuity and collaboration efficiency.

Security & Disaster Recovery: Protecting Your Digital Assets

Guard your business against the latest cybersecurity threats with our 24/7/365 monitored protection. Our robust security and disaster recovery solutions guarantee that your data remains secure and accessible, even in emergencies, safeguarding your operations.

COST OF MANAGED IT HELPDESK SERVICES

Transparent, Flexible Pricing

Our service packages are designed with transparency and flexibility at their core, ensuring you get exactly what you need without any surprises. Each package includes a complimentary 7-day onboarding period to seamlessly integrate our services into your business, continuous 24/7/365 support, advanced network monitoring, and robust remote workforce capabilities, among other key features.
Monthly
Yearly
All Packages Include:
  • 24/7/365 Support
  • Unlimited Support
  • Extensive Backups
  • Office 365 Email
  • Security Software
  • Detailed Reporting

 Core

Ideal for small, local businesses

$ 99 / month
per employee

$ 89 / month
per employee

5 hours complimentary onboarding

  • Premium Office 365
  • 500 GB Secure Backup
  • Advanced Password Manager
  • Device Encryption
  • Group IT Training
  • Mobile Management

 Enhanced

Ideal for compliance & speed

$ 199 / month
per employee

$ 179 / month
per employee

10 hours complimentary onboarding

All of Established plus:

  • 1000 GB Secure Backup
  • Enterprise Password Manager
  • Extended Email Security
  • One-on-One Training
  • Account Team
  • Security & Ops Team
  • HIPAA Compliant Services

 Enterprise

Ideal for corporations & resorts

$ 325 / month
per employee

$ 295 / month
per employee

20 hours complimentary onboarding

All of Growth plus:

  • Enterprise 365
  • Fractional CTO
  • Proactive Threat Hunting
  • On-Site Training
  • Infrastructure Team
  • Vendor Management
  • Brand Monitoring
  • VIP Protection

FEATURES & BENEFITS

Regulatory Compliant Managed IT

S-FX Small Business Solutions invests significantly in the protection of our client s sensitive information and strives to exceed all necessary regulatory requirements.

HIPAA Compliant IT Services

The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that requires healthcare organizations to protect the confidentiality and security of patient health information. S-FX.com offers HIPAA Compliant IT Services to help healthcare organizations comply with these regulations. Our HIPAA Compliant IT Services include BAA agreements and enhanced security measures.

GLBA Compliant IT Services

The Gramm Leach-Bliley Act (GLBA) is a financial services regulation that requires companies to protect the security and confidentiality of customer data. S-FX.com offers to help financial institutions comply with these regulations. Our GLBA Compliant IT Services include data encryption, data backup and recovery, and intrusion detection and prevention.

GDPR Compliant IT Services

With clients in over a dozen countries, S-FX.com maintains strict GDPR Complaint IT Support services. Our Data Processing Terms are minimal and clear, with an easy ability to request and forget protected data. Our GDPR Complaint IT Services are perfect for EU based companies or companies that work with offshore contractors.

PCI Compliant IT Services

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards that businesses must follow if they accept, process, store, or transmit credit card information. S-FX.com offers PCI Compliant IT Services to help businesses comply with these regulations. Our PCI Compliant IT Services include network segmentation, vulnerability scanning, and data encryption.

FULL SERVICE TECHNOLOGY CONSULTING

Power Your Business with Technology

Web Development

Your web presence is the storefront of your business and sets the first impression for every customer. Skip the cookie-cutter templates and invest in capturing the essence of your business on the web. Our skilled development team can elevate your presence on the web. 

Back-end Operations

Streamline your back-end business administration with our ‘Operational Excellence’ service. We focus on optimizing your internal processes, from finance and HR to procurement and compliance, ensuring your organization runs smoothly and efficiently. Let us handle the complexities of day-to-day operations, so you can focus on growth and innovation.

Artificial Intelligence

With clients in over a dozen countries, S-FX.com maintains strict GDPR Complaint IT Support services. Our Data Processing Terms are minimal and clear, with an easy ability to request and forget protected data. Our GDPR Complaint IT Services are perfect for EU based companies or companies that work with offshore contractors.

FREQUENTLY ASKED QUESTIONS (FAQS)

IT Answers at Your Fingertips

What are Managed IT Services?

Managed IT Services involve outsourcing various IT tasks and functions to an external provider, who manages and assumes responsibility for a defined set of services to clients on a proactive basis.

What does a typical Managed IT Service package include?

Packages usually include 24/7/365 monitoring, unlimited support, email and collaboration tools, security and disaster recovery, and more. Specifics can vary based on the package level chosen.
                            

How does your Fixed-Fee Support work?

Our Fixed-Fee Support offers a flat-rate pricing structure. It includes remote support from highly-trained engineers with guaranteed response and resolution times, ensuring no hidden costs.
                            

Do you provide support for remote work setups?

Yes, our services include support for remote workforces, ensuring seamless connectivity and security for employees working from various locations.
                            

What kind of security measures do you implement?

We provide comprehensive cybersecurity solutions, including 24/7/365 monitoring and advanced protection against threats, alongside robust disaster recovery plans to safeguard your data.
                            

Can small businesses benefit from your Managed IT Services?

Absolutely. Our services are scalable and designed to cater to businesses of all sizes, including small businesses that require robust IT support for growth and stability.
                            

Do you offer training for our employees?

Yes, we provide user training to ensure your team is well-equipped to use the technology and tools efficiently, enhancing productivity and reducing the risk of errors.
                            

How does your vendor management service work?

We handle all interactions with your technology vendors, ensuring optimal service and integration with your IT infrastructure, saving you time and hassle.
                            

What languages are supported in your Managed IT Services?

We provide support in both English and Spanish, ensuring clear and effective communication with a broader range of clients. Our bilingual capabilities help in delivering seamless service and understanding specific needs across different language preferences.
                            

HIRE A MANAGED IT SERVICES PROVIDER

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Estimate - Managed IT
Pricing reflects an adjusted monthly fee based on an upfront 12-month payment.
$
per month